Azul Power Solutions

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Version 01 - 22 June 2025

These Terms and Conditions govern all services provided by Azul Power Solutions (Pvt) Ltd. By engaging in our services, the client agrees to the following terms.

a) Scope of Services

Azul Power Solutions (Pvt) Ltd. provides professional electrical contracting services, including but not limited to:

· Residential and commercial electrical installations

· Generator installations

· Residential and commercial solar inverter and battery systems

· Lightning protection system installation and inspections

· Maintenance and emergency callouts

b) Service Agreements

All services are governed by a formal Contract, Service Level Agreement (SLA), or Estimate Acceptance Form. These agreements will specify:

· The scope of work

· Project timelines

· Payment Terms

c) Payment Terms

· Payment shall be made in accordance with the terms stated in the governing agreement (Contract, SLA, or Estimate Acceptance Form).

· Late payments may incur interest charges and penalties.

· Azul Power Solutions reserves the right to suspend services or terminate the agreement for unpaid invoices exceeding 30 days.

· All invoice disputes must be raised within 5 calendar days of receipt.

· The applicable currency for all transactions will be specified in the contract, SLA or Estimate Acceptance Form.

· All invoices are invoices are payable within 5 calendar days of issue.

d) Workmanship Warranty

· Azul Power Solutions (Pvt) Ltd guarantees professional workmanship in accordance with relevant industry standards such as Standards Association of Zimbabwe (SAZ)and Zimbabwe Energy Regulatory Authority (ZERA).

· Electrical installations are warranted 12 months from the date of completion.

· Warranty claims must be submitted in writing within the warranty period.

· The workmanship warranty does not cover damage caused by negligence, misuse, acts of nature, or unauthorized third-party alterations.

e) Manufacturers (OEM) Warranty

· All equipment supplied and installed by Azul Power Solutions is covered by the original manufacturer's warranty.

· No additional warranties beyond the OEM’s scope are provided by Azul Power Solutions.

· We will assist clients in lodging and facilitating claims with the OEM; however, we are not liable for manufacturer defects.

· Clients must retain all original warranty documentation provided at the time of installation.

· OEM warranties may be voided by improper installation, misuse, or modification contrary to the manufacturer’s guidelines.

· A copy of the manufacturer's warranty document can be provided upon request.

f) Compliance with Regulations

· All electrical work is carried out in accordance with relevant industry standards such as Standards Association of Zimbabwe (SAZ)and Zimbabwe Energy Regulatory Authority (ZERA).

· Clients are responsible for acquiring all necessary permits, permissions, and approvals before project commencement.

· Any delays resulting from regulatory processes will be communicated and may result in reasonable timeline adjustments.

g) Termination of Services

Either party may terminate a service agreement under the following circumstances:

· Breach of contract

· Non-payment beyond the agreed terms

· Legal or regulatory restrictions preventing project completion

· Force majeure events as detailed in Section 9

Termination must be provided in writing by either party, and Azul Power Solutions reserves the right to suspend or cancel services without notice in cases of unresolved payment defaulting exceeding 30 days.

h) Force Majeure

If Azul Power Solutions is unable, wholly or in part, to perform any of its obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, equipment shortages, or government actions, the following shall apply:

· The affected party must notify the other within 7 calendar days of the event’s onset, outlining the impact on contractual obligations.

· Affected obligations will be suspended for the duration of the force majeure event.

· Azul Power Solutions will make reasonable efforts to resume performance and will notify the client of revised timelines or payments.

· This clause shall not relieve either party of obligations that arose prior to the event.

i) Maintenance Services 

I. Client’s Obligation for System Maintenance

Clients must promptly notify Azul Power Solutions of any defects, service issues, or complaints to ensure timely response and resolution.

II. Emergency and Unscheduled Services

Clients may request emergency callouts to address issues posing system failure or health and safety risks. Such services will incur additional fees, and a written service report will be provided post-intervention.

III. Access and Site Availability

The client should ensure safe and adequate access to systems requiring service. Delays or inability to gain access may affect response times and incur additional costs.

IV. Serve Level Agreements

Azul Power Solutions offers bespoke Service Level Agreements tailored to the specific needs of each client. These contracts are designed to ensure systems remain in optimal operating condition through scheduled maintenance, priority support, and performance monitoring. Draft copies of standard SLAs are available upon request and may be customized to align with the client’s operational requirements.

j) Dispute Resolution and Mediation

· Any disputes regarding the interpretation, execution, or application of these Terms and Conditions   shall be submitted to good faith mediation between Azul Power Solutions and the client.

· If mediation fails to produce a resolution within 12 months, either party reserves the right to escalate the matter to a competent court within the applicable local jurisdiction.

· The prevailing party in any legal action shall be entitled to recover reasonable attorney’s fees, court costs, and related legal expenses.

k) Severability

· If any provision in these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severable, and the remaining provisions shall remain in full force and effect.

l) Limitation of Liability

· Azul Power Solutions shall not be liable for any damage or losses beyond the scope of the contract or service agreement and is limited to either:

  i. A replacement of the faulty product or component, or

  ii. A refund of the amounts paid for the specific service or material.

· We are not liable for indirect, incidental, or consequential damages, including loss of profits, downtime, or third-party claims.

· The client agrees to indemnify Azul Power Solutions from any claims, costs, or damages arising due to third-party interference, misuse, negligence, or unforeseeable circumstances.

· The company’s liability is strictly limited to the total contract value for the relevant project or service.

m)  Amendments

Azul Power Solutions reserves the right to update these Terms and Conditions from time to time. Any changes will be communicated in writing or made available on our official platforms prior to entering into new agreements.